Who is responsible
CourtReadySupport.co.uk is responsible for personal information handled for enquiries, client files, appointments, billing, complaints, safeguarding or risk records and business administration.
Data protection contact: CourtReadySupport.co.uk / Business owner. Email: privacy@courtreadysupport.co.uk.
Information collected
- Contact details, including name, address, email address, telephone number and preferred contact method.
- Enquiry details, case background, court names, case numbers, hearing dates, deadlines and details of help requested.
- Identity or verification information where needed to reduce conflict, fraud or mistaken disclosure risk.
- Correspondence, call notes, meeting notes, attendance notes, document requests, drafts, evidence indexes and chronologies.
- Payment, invoice, quote, receipt and accounting information.
- Sensitive information where necessary for the matter, including information about family proceedings, children, health, disability, domestic abuse, safeguarding, financial hardship, allegations or court issues.
Why information is used
- To respond to enquiries and decide whether support can be provided.
- To provide agreed court preparation, document organisation, hearing preparation and administrative support.
- To manage appointments, deadlines, documents, payments, complaints and file closure.
- To keep accurate business, tax, accounting and compliance records.
- To protect clients, children, vulnerable people, staff, the business or others where safeguarding or serious risk concerns arise.
- To establish, exercise or defend legal claims, respond to court-related issues and preserve evidence where reasonably necessary.
Lawful bases
The lawful basis depends on the context. The business may rely on contract or pre-contract steps, legal obligation, legitimate interests, vital interests in urgent safety situations, consent where consent is specifically requested, and permitted conditions for sensitive information where necessary for legal claims, court proceedings, safeguarding or substantial public interest reasons.
Sharing information
Information is shared only where necessary, authorised or legally required. Possible recipients include the client, the court where the client asks for material to be filed or used, agreed support agencies or advisers, payment/accounting providers, IT/storage providers, insurers, professional advisers, emergency services, safeguarding bodies or the ICO where a data issue requires it.
Security and retention
Client files are kept separately and access is limited to people who need it for the matter. Devices, cloud accounts and business email should use strong passwords and two-factor authentication where available.
Information is kept only for as long as needed for the purpose collected, any continuing service relationship, business administration, tax/accounting requirements, complaint handling, safeguarding, insurance or legal claim protection.
Your rights
- Ask for access to personal information held about you.
- Ask for inaccurate information to be corrected.
- Ask for information to be deleted where the law allows.
- Ask for use of information to be restricted or object to certain uses where the law allows.
- Withdraw consent where processing is based only on consent.
- Complain to the Information Commissioner's Office if a data protection concern is not resolved.
Postal address and live privacy contact details should be confirmed before publication.